Customer Testimonials

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DealerRater Jul 4, 2026
 

This had to be one of the worst experiences I have ever had buying a car. I walked in on July 2, Malachai helped me. He was a usual sales guy selling stuff, but he listened to me in the end. Chris I think , the finance guy. After a few rebuttals also listened. Showed me what I wanted with two add ons then offered to take it off but I still decided to leave. I had plans on going to centennial Kia BUT decided that Malachai was actually kind, so I went in. I was the first on the lot on ... Read More

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DealerRater May 8, 2026
 

I bought my first car here and I was happy with the service and the whole car buying process! I would definitely recommend my family and friends to buy their car from here!

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DealerRater Apr 28, 2026
 

Towbin Kia is the best dealership I have ever been too. They were honest, helpful, and extremely kind. They were completely dedicated to my needs and wants. I will return back time and time again!

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DealerRater Apr 22, 2026
 

Love this dealership! Always recommend anyone looking to purchase a car to come to Towbin Kia. Every single one of my family members has bought a car here!!

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DealerRater Apr 21, 2026
 

I’ve been coming to the service and sales department for years, & at this point—honestly considering putting them on my holiday card list. I’m convinced the only reason I keep coming back is for David A and Liz (and okay… the great service too I guess). Just bought a car with my mom and had such a fun, easy experience! The staff is always super friendly, slightly chaotic (in a fun way), and the highlight? Getting to hit the gong like I just won a game show. Core memory=Unlocked! 10/10, would absolutely come back and pretend I ... Read More

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DealerRater Apr 21, 2026
 

Great customer service all the staffs were amazing any questions I had were answered definitely worth recommending to others

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DealerRater Apr 21, 2026
 

Had the best customer service very attentive staff and welcoming definitely recommend when looking for a new vehicle .Thank you TOWBIN KIA !

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DealerRater Apr 21, 2026
 

This dealer is the best in all Nevada. I have dealt with many dealers before but none like Towbin Kia. The staff is very friendly, polite and professional. The store is always clean. Service does a great job every time I go. Liz helped us with all of our questions and concerns. She makes sure we get what we need or are looking for. They’re all awesome!

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DealerRater Jan 28, 2026
 

Liars cheater and make sure your certified car is registered with the manufacturer and warranty company

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DealerRater Oct 30, 2025
 

TOWBIN KIA SOLD ME A CAR WITH A DIRTY TITLE, AND THEY ARE REFUSING TO CORRECT IT! I have traded in and purchased two brand-new vehicles from them. My wife has traded in her car and purchased a brand-new one from them, too. We've both been loyal customers of their service center since before they were Towbin. We were planning on making her current car and my 2019 Soul our 4th and 5th cars traded in at Towbin Kia for new cars, but they wouldn't even make us an offer because they think the odometer had been rolled back ... Read More

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DealerRater Oct 9, 2025
 

My Experience at Tobin Kia – Buyer Beware Let me tell you about my experience at Tobin Kia. The sales process started off smoothly. Things only took a turn when I sat down with the finance associate, Rameen. That’s when the experience became shady — and unfortunately, I didn’t realize it until after the fact. I was overwhelmed; I hadn’t had a car payment in over 14 years, and I wasn’t prepared for how expensive things had gotten. Rameen offered me an extended warranty and told me it would only increase my monthly payment by $9. I did a quick ... Read More

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DealerRater Jul 27, 2025
 

Over priced will never do business there again payed $290.00 just for a Oil change and a rear view interior mirror customer service was the worst I ever experienced at a dealership

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DealerRater Dec 1, 2024
 

Horrible customer service. Brand new car sold w one key and they promised to deliver the 2nd key, which is in stock, and we are having issues with the salesperson following through to help arrange. Completely unacceptable.

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DealerRater Dec 1, 2024
 

Negotiated a cash price in a 2024 Telluride. Signed their offer sheet and said I needed wire instructions so I could pay for the car. Salesperson came back and said that “I needed to do him a favor and finance the car because he did me a favor on the price”. I refused and he told me that he was “losing money on the deal” and I told him that he was a fool to sell a car at a loss. He said no deal and walked away. All AFTER i signed THEIR offer sheet. Unethical and unprofessional. Don’t waste ... Read More

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DealerRater Oct 4, 2024
 

I had a great experience with Towbin Kia. Brooklyn was very helpful over the phone assisting me with inventory and answering all of my questions. Looking forward to stopping in soon.

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DealerRater Jul 16, 2024
 

I reached out online about a car. Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wanted to know if the car has one specific feature. I even took a stock photo of the feature and and sent it to her. I asked her to get back to me if she could find out any information, that was a week ago and I have not heard anything back. I went to the dealership and there was no one ... Read More

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DealerRater Jul 2, 2024
 

Disappointing Experience at Towbin Kia - Communication Lapses and Unfulfilled Promises I am writing to express my deep disappointment with the communication issues and unfulfilled promises I encountered following my recent car purchase at Towbin Kia. While initially excited about the car itself, the lack of follow-up, unclear information, and misleading sales tactics have significantly soured the experience. Registration Delays and Unresponsive Staff: Since purchasing my car, I've made multiple attempts to obtain my vehicle registration. This includes two visits, over five calls, and three voicemails left for the cashier. However, I haven't received a single call back, ... Read More

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DealerRater Apr 30, 2024
 

Kept calling and sending emails after the sale from different employees wanting me to come in and this is AFTER the sale now the service department is calling and sending emails and even went as far as Scheduling me for a service appointment for this coming September for a 7500 mile service I just barely have 300 miles on my car and won't be needing service anytime soon. The calls and Emails are extremely annoying. If I need service I will call You. Sydney in sales was awesome otherwise..

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DealerRater Feb 27, 2024
 

I highly DO NOT RECOMMEND please save yourself the time and rth headache , the sales staff failed to get their part of the job done with paperwork , payment , information ect . Had to come in 3 times because they failed to get what they needed due to how fast they were trying to push a sale on a car . Then threatened to reverse the sales transaction. This was the most ridiculous, stressful experience I have ever had . Never again will I buy another car from kia .

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Google Dec 22, 2023
 

My wife and I had a great experience at Tobin Kia. Purchasing a new vehicle hasn't been a good experience for us, even though we do our homework. There is always something that leaves a little bad taste when we are done. That changed on 12/21/23. The sales consultant we dealt with, Mr. David Alfaro, listened to us, understood what we were looking for, and showed great concern for our needs. Even though they ran out of the 2023 Kia Sportage Hybrids EX, he kept checking for us, and when a 2024 vehicle became available he contacted us immediately. However, because they ... Read More

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Google Dec 19, 2023
 

Loved the whole team! Highly recommend, and truly are available and ready to help you

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Google Dec 19, 2023
 

I like it here (:

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Google Dec 19, 2023
 
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Google Dec 19, 2023
 
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Google Dec 19, 2023
 

Thank you Joshua Masters, you were incredible and very helpful. We love our car and the deals that came with it. 1 2 3 GO JOSH !!!!!!!!

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Google Dec 19, 2023
 
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Google Dec 19, 2023
 
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Google Dec 19, 2023
 

Joshua Masters was AMAZING and very HELPFUL to me and my family! Great customer service: THANK YOU JOSH 🙂

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Google Dec 19, 2023
 

Joshua Masters’s was an excellent car dealer, it was easy as one, two, three to buy a car. We love our new car. GO JOSHUA!!! Please ask for him he was like a miracle to the family 😇🥹🤙

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Google Dec 18, 2023
 

Nice and helpful.

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Google Dec 18, 2023
 
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Google Dec 18, 2023
 
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Google Dec 18, 2023
 
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Google Dec 17, 2023
 
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Google Dec 17, 2023
 

Shout out to Joseph and the entire service team! Thank you for taking such good care for my Kia Niro.

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Google Dec 17, 2023
 

The work on my vehicle was done quickly and was done right. The employee I had contact with were professional and friendly.

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Google Dec 17, 2023
 

Great customer service! Very friendly team! Aaliyah and Roberto were nice and helpful.

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Google Dec 17, 2023
 

Every one was super helpful shout out to Josh garabedian and “juice” for getting me all set for the holidays 🎆🎇

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Google Dec 17, 2023
 

Today my fiance and I purchased a kia sportage at Towbin KIA. It was an amazing experience all the way through, from sales to finance to the customer service manager. My fiance and I are looking forward to the personalized survey for each individual we worked with. Everyone was so easy to work with and did not pressure our decisions (which would have made us walk right on out). Thank you to the entire team at Towbin KIA.

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Google Dec 16, 2023
 

Ed and Peter in Service were 5 stars! After an awful experience at the other Kia dealership closer to Summerlin, I was pleasantly surprised with the responsiveness and level of service provided. I will gladly drive across town to see Towbin Kia again!

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Google Dec 16, 2023
 

John Garabedian is probably the best and most humble salesman I have ever encountered. Fearing having to purchase a vehicle and deal with the struggle of shady and high pressure sales person, he took that all and threw it out the window. He took my situation, assessed it and collectively we worked together to get me in a car. The whole group there was friendly and nice and really made car buying enjoyable.

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Google Dec 15, 2023
 
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Google Dec 15, 2023
 
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Google Dec 14, 2023
 
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Google Dec 14, 2023
 

I was helped choosing a car that I was looking for

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Google Dec 13, 2023
 
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Google Dec 13, 2023
 

Love the customer service and my car running great!

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Google Dec 13, 2023
 

They are knowledgeable and courteous. Over the years, we have built a relationship based on trust.

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Google Dec 12, 2023
 
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Google Dec 12, 2023
 

Marcos and Roberto helped me out to find my perfect car under the perfect price! After losing my previous car in an accident I was looking for a safe and reliable car and they helped me find it. They were nice and attentive to my questions and concerns! Gracias!

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Google Dec 12, 2023
 

Always kind and talks straight with me when I bought my car and service team for routine maintenance.

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Google Dec 12, 2023
 
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Google Dec 11, 2023
 

I can’t put into words how amazing everyone at Kia was to my wife and me. John G. Sold my mom her car about a year ago at another dealership and he was so amazing to her that when my wife and I decided the other night that it was time to buy a car, John was the first one that I reached out to. I wasn’t even considering buying a Kia. But I fully trust John and his advice. My wife and I went to the dealership to test drive the car and fell in love with ... Read More

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Google Dec 11, 2023
 

Went with no appt on Sat morning to have a brake light replaced. It ended up needing a replacement part. It was completed in less than an hour & the gentleman that helped me gave me a coupon that saved me over $40. I really appreciate how well I am always treated there. THANKS Guys😁

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Google Dec 11, 2023
 

Professional and reliable

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Google Dec 11, 2023
 

Salesman Ronaldo and finance guru Warren got us happily on the road in our gorgeous '24 Telluride with their professionalism and good humor. Finally, a great car buying experience. If you're thinking of buying a Kia, don't waste your time in Vegas just go out to Henderson. Thank you Towbin Kia! 😊

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Google Dec 11, 2023
 
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Google Dec 10, 2023
 

Better than the usual service I get.

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Google Dec 10, 2023
 

Joseph is great! The service was awesome. I'm very happy with my experience there...

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Google Dec 10, 2023
 
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Google Dec 10, 2023
 
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Google Dec 10, 2023
 

(Translated by Google) Excellent attention provided by the sales staff, with extensive explanation regarding the characteristics of the vehicles and ease of the purchase formalization process. (Original) Excelente atención proporcionada por el personal de ventas , con amplia explicación respecto a las características de los vehículos y facilidad para el proceso de formalizacion de la compra.

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Google Dec 10, 2023
 

I had the pleasure of working with Angelica and her manager Joshua Masters. Loved how welcoming they were. Gave us the best deals & despite how late it was. We honestly didn’t expect to get a deal but Joshua & Angelica helped us tremendously. Customer Service expectations was meet 100%.

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Google Dec 10, 2023
 

Saw a Cadillac on CarGurus on 12/08 and fell in love ! Hannah contacted me and set up the financing deal immediately after confirming the vehicle I wanted and approved me and my mom. Went on down 12/09 and Hannah and Sina helped me and my mom a BUNCH, at 4pm and test drove the car, signed the paperwork all by 7pm ! Great customer service ! They provided complimentary fruit and checked in on us often and even sat and made conversation our whole stay. 5 stars awesome team, clean dealership, great used and new cars and excellent customer service ! Looking forward to getting another ... Read More

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Google Dec 10, 2023
 

Every excellent customer service that Joseph gives us he's an excellent person. I was happy with the service

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Google Dec 10, 2023
 

Service is always great. Sales staff is a bunch of liars. Sell you a package deal then when you go to use it, magically it isn’t there.

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Google Dec 10, 2023
 

Great experience! Carlos was exceptional. Made my experience stress free and enjoyable.

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Google Dec 9, 2023
 

I was looking for an SUV and was able to buy one same day with the amazing help from Marco Torres. He really listened and tried working with me to get an offer I couldn’t refuse, Towbin Kia is incredibly lucky to have a salesman like Marco

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Google Dec 9, 2023
 

Best service in town. Ed is the best, and the main reason I bought my Telluride because I can trust them!

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Google Dec 9, 2023
 

Great customer service. My oil change time was excellent. Friendly courteous staff.

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Google Dec 9, 2023
 

Very satisfied with service. Manager who helped me was pleasant and helpful

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Google Dec 9, 2023
 

Always very nice, waiting room had hot and cold drinks while you wait on your car to be serviced. Joseph was also great.

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Google Dec 9, 2023
 

I always get excellent service at Tobin Kia. Joe takes really good car of my care for me

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Google Dec 8, 2023
 
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Google Dec 8, 2023
 
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Google Dec 8, 2023
 

Quick, friendly, and professional service.

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Google Dec 8, 2023
 
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Google Dec 8, 2023
 

This was a easy experience, and the staff was super helpful. Brittany and Roberto were top shelf with their friendliness and customer service. They answered all our questions and worked out a great deal for our new EV6. We will be back again one day...thanks guys!!

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Google Dec 8, 2023
 

Great people and service

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Google Dec 8, 2023
 

ROBERTO HAD THE BEST SERVICE 5 STARS WILL DO BUSINESS HERE AGAIN THANK YOU FOR EVERYTHING WAS A PLEASURE AND GOOD EXPERIENCE !!!!!

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Google Dec 8, 2023
 

Ed (service department) is patient, kind and very knowledgeable. A big thanks to the team for great service.

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Google Dec 7, 2023
 
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Google Dec 7, 2023
 
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Google Dec 7, 2023
 
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Google Dec 7, 2023
 

Excellent costumer at service department.

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Google Dec 7, 2023
 
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Google Dec 6, 2023
 
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Google Dec 6, 2023
 

Hannah you’re the best she’s your go girl if you wanna ever have someone sell you a car she’s a person to go to

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Google Dec 6, 2023
 

My husband and I had the pleasure of working with Angelica Menon and Joshua Masters. Their customer service was great, and they both made us feel at home. And in sales, they do try to work with you to ensure you leave with satisfaction - totally no pressure, I highly recommend and do look for them if you're looking for you next car purchase here.

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Google Dec 6, 2023
 

Ed is fantastic! He gave us a great quote on our service care for our Kia Sorento. He was honest and thorough and when we got our vehicle back it was very clean and the tires were conditioned. We are very pleased with Ed!

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Google Dec 5, 2023
 

Any question I had, Natalie answered ! Very thorough and worked with my budget !

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Google Dec 5, 2023
 
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Google Dec 5, 2023
 

I would absolutely rate more than 5 stars if I could. Both Ronaldo and Paul are amazing. I’ve been to multiple car dealerships and none have made me felt more welcome than towbin Kia of Las Vegas. Thank you so much to the team and I love my car. Highly recommend anyone to come here if you’re ever considering buying a car

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Google Dec 5, 2023
 

So I guess I can start off with the bad , I got there at 9am and was not asked to bring any documents and that they were doing zero down, even the add on Facebook said zero down. At the end of the day I did get approved, but now it is with 538.00 down which I did not have and can not get the registration until I pay that. They also sent it through the car wash ,but when I got it home I found a knife under the driver seat and a lighter under the back seat. The cup ... Read More

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Google Dec 4, 2023
 

Everything was great!

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Google Dec 4, 2023
 

Been coming here for three years now, and have always been very satisfied both with sales and service. Solid group of people. 🙂

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Google Dec 4, 2023
 
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Google Dec 4, 2023
 

They were able to get me in and fix the vehicle and out within the time I liked. I didn't have to sit around.

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Google Dec 3, 2023
 

The service department always makes sure to take care of me and provide great service!

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Google Dec 3, 2023
 

Excellent service

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