Customer Testimonials

This had to be one of the worst experiences I have ever had buying a car. I walked in on July 2, Malachai helped me. He was a usual sales guy selling stuff, but he listened to me in the end. Chris I think , the finance guy. After a few rebuttals also listened. Showed me what I wanted with two add ons then offered to take it off but I still decided to leave. I had plans on going to centennial Kia BUT decided that Malachai was actually kind, so I went in. I was the first on the lot on ... Read More

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DealerRater - Jul 4, 2026

This had to be one of the worst experiences I have ever had buying a car. I walked in on July 2, Malachai helped me. He was a usual sales guy selling stuff, but he listened to me in the end. Chris I think , the finance guy. After a few rebuttals also listened. Showed me what I wanted with two add ons then offered to take it off but I still decided to leave. I had plans on going to centennial Kia BUT decided that Malachai was actually kind, so I went in. I was the first on the lot on July 3 2026. Malachai was not coming in for a while so Dan (I believe) offered to help. MALACHAI DO NOT LET HIM HELP YOU AGAIN. I had check preapproved in hand. I said my set number with my negative equity and i said no add ons please. HE BOUGHT BACK A SHEET FULL OF ADD ONS. One of which was a 995 GPS tracking which the day before was 665. Then the added warranty was 3,002. AND my car was valued at Carmax at 5K but they took it to 3.5k . I asked why and he said he because it was evaluated online. I said well if that was going to be the case if the number was not going to be honored why would they let me do the appraisal online?? I took pictures. So then i mark off all the add ons and he says, "even if I take them off its not going to do much " However i counted thousands of dollars of add ons and it went from 52k to 47k . Surprise. I still said that's not the number I asked for I can't budge more ( I didnt mind budging a little but when someone is blatantly not listening to you, you want to leave.) So i said please stop bringing me sheets . So i asked for my keys and left. I took it to Jim Marsh Kia. They honored my CarMax, and we met at a perfect price, we worked with each other, and they listened the first time. One more thing because I didn't want to show him my check, I didn't because car salesman like to inflate the price to match the check. I instantly felt like he did not take me seriously. even when I had all my numbers together. I left there at 10 am and I was in my new Sorento by noon at Jim Marsh. Oh and they test drove my car WITHOUT asking me, I had to ask where is my car going and he said Oh the manager wants to take it around the parking lot.

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I bought my first car here and I was happy with the service and the whole car buying process! I would definitely recommend my family and friends to buy their car from here!

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Towbin Kia is the best dealership I have ever been too. They were honest, helpful, and extremely kind. They were completely dedicated to my needs and wants. I will return back time and time again!

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Love this dealership! Always recommend anyone looking to purchase a car to come to Towbin Kia. Every single one of my family members has bought a car here!!

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I’ve been coming to the service and sales department for years, & at this point—honestly considering putting them on my holiday card list. I’m convinced the only reason I keep coming back is for David A and Liz (and okay… the great service too I guess). Just bought a car with my mom and had such a fun, easy experience! The staff is always super friendly, slightly chaotic (in a fun way), and the highlight? Getting to hit the gong like I just won a game show. Core memory=Unlocked! 10/10, would absolutely come back and pretend I ... Read More

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DealerRater - Apr 21, 2026

I’ve been coming to the service and sales department for years, & at this point—honestly considering putting them on my holiday card list. I’m convinced the only reason I keep coming back is for David A and Liz (and okay… the great service too I guess). Just bought a car with my mom and had such a fun, easy experience! The staff is always super friendly, slightly chaotic (in a fun way), and the highlight? Getting to hit the gong like I just won a game show. Core memory=Unlocked! 10/10, would absolutely come back and pretend I need another car. Shoutout to David A and Liz M for being the real #1 MVPs and making the whole process effortless!

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Great customer service all the staffs were amazing any questions I had were answered definitely worth recommending to others

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Had the best customer service very attentive staff and welcoming definitely recommend when looking for a new vehicle .Thank you TOWBIN KIA !

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This dealer is the best in all Nevada. I have dealt with many dealers before but none like Towbin Kia. The staff is very friendly, polite and professional. The store is always clean. Service does a great job every time I go. Liz helped us with all of our questions and concerns. She makes sure we get what we need or are looking for. They’re all awesome!

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Liars cheater and make sure your certified car is registered with the manufacturer and warranty company

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TOWBIN KIA SOLD ME A CAR WITH A DIRTY TITLE, AND THEY ARE REFUSING TO CORRECT IT! I have traded in and purchased two brand-new vehicles from them. My wife has traded in her car and purchased a brand-new one from them, too. We've both been loyal customers of their service center since before they were Towbin. We were planning on making her current car and my 2019 Soul our 4th and 5th cars traded in at Towbin Kia for new cars, but they wouldn't even make us an offer because they think the odometer had been rolled back ... Read More

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DealerRater - Oct 30, 2025

TOWBIN KIA SOLD ME A CAR WITH A DIRTY TITLE, AND THEY ARE REFUSING TO CORRECT IT! I have traded in and purchased two brand-new vehicles from them. My wife has traded in her car and purchased a brand-new one from them, too. We've both been loyal customers of their service center since before they were Towbin. We were planning on making her current car and my 2019 Soul our 4th and 5th cars traded in at Towbin Kia for new cars, but they wouldn't even make us an offer because they think the odometer had been rolled back when it was originally still in their possession. Back when it still only had 58 miles on it. They never made me aware of the rollback, nor did they attach the proper paperwork to the driver's side door to show that they rolled the odometer back. I initially gave them the benefit of the doubt and chalked it up to a mistake that their employee made when I purchased my Soul in 2018, but their avoiding me proves that they know they did something questionable.

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My Experience at Tobin Kia – Buyer Beware Let me tell you about my experience at Tobin Kia. The sales process started off smoothly. Things only took a turn when I sat down with the finance associate, Rameen. That’s when the experience became shady — and unfortunately, I didn’t realize it until after the fact. I was overwhelmed; I hadn’t had a car payment in over 14 years, and I wasn’t prepared for how expensive things had gotten. Rameen offered me an extended warranty and told me it would only increase my monthly payment by $9. I did a quick ... Read More

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DealerRater - Oct 9, 2025

My Experience at Tobin Kia – Buyer Beware Let me tell you about my experience at Tobin Kia. The sales process started off smoothly. Things only took a turn when I sat down with the finance associate, Rameen. That’s when the experience became shady — and unfortunately, I didn’t realize it until after the fact. I was overwhelmed; I hadn’t had a car payment in over 14 years, and I wasn’t prepared for how expensive things had gotten. Rameen offered me an extended warranty and told me it would only increase my monthly payment by $9. I did a quick calculation on my phone and thought, "Okay, that's less than $900 over the life of the loan," which seemed fair — so I agreed. What he failed to mention was that the actual cost of the warranty was $3,400. I only discovered this after I got home and started reviewing my paperwork. I called him immediately and asked how a $9/month increase translated to $3,400. He stammered and said it was due to daily interest accumulation. I didn’t fully understand, so I let it go for the moment. But the more I thought about it, the less it made sense. I called him again, and this time he changed his story. He claimed they had lowered my interest rate by 1% (from 7.99% to 6.99%) just so I could afford the warranty. That’s simply not true — my rate was already 6.99% before I ever sat down with finance. That had been quoted to me by the sales manager. It became a pattern: I would ask a question, he’d give a confusing or inconsistent answer, I’d take time to think about it, realize it didn’t make sense, and then question it again — only for the story to change. Eventually, after days of back and forth, he offered a resolution: he said he could knock $2,600 off the cost of the warranty so I’d only pay what I originally thought — less than $900. I said, “Wow, that would be great, thank you.” He told me he’d get back to me. He never did. Coward! I followed up two days later — no response. I waited three more days — still nothing. I called the dealership and asked to speak with the general manager. They refused to transfer me. I called again a few days later, same thing. They said the customer service manager would get back to me. No one ever called. So I drove down to the dealership in person and asked again to speak with the general manager Remi. They still wouldn’t let me. Instead, they had me speak to Alicia, who said she was the customer service manager. I was so frustrated at this point I ended up in tears — something I’ve never done in a dealership before. It was humiliating. Alicia went to “see what she could do” and came back saying they couldn’t honor the offer Rameen made. I asked how that was possible — this wasn’t something I demanded, it was something they offered. She left again, supposedly to try harder, and returned saying the same thing: there was nothing she could do. Honestly, I don’t believe she ever actually tried. So in the end, Tobin Kia made an offer, then refused to honor it. They repeatedly dodged my calls, refused to let me speak to the general manager, and left me feeling deceived and dismissed. I’m a single, independent person who was just trying to make a smart financial decision. The extended warranty gave me peace of mind — but how it was sold to me left me feeling taken advantage of. I still want the warranty — but not at $3,400 when I was led to believe it was less than $900. This was a deeply disappointing and stressful experience. I’m sharing this so others know what to expect. In my opinion, what happened here was unethical and dishonest, and I would urge anyone shopping at Tobin Kia to be extremely cautious — especially when dealing with the finance. If you feel overwhelmed leave, if it sounds too good to be true, it is, when in doubt, leave. But honestly , I would not recommend Towbin Kia.

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Over priced will never do business there again payed $290.00 just for a Oil change and a rear view interior mirror customer service was the worst I ever experienced at a dealership

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Horrible customer service. Brand new car sold w one key and they promised to deliver the 2nd key, which is in stock, and we are having issues with the salesperson following through to help arrange. Completely unacceptable.

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Negotiated a cash price in a 2024 Telluride. Signed their offer sheet and said I needed wire instructions so I could pay for the car. Salesperson came back and said that “I needed to do him a favor and finance the car because he did me a favor on the price”. I refused and he told me that he was “losing money on the deal” and I told him that he was a fool to sell a car at a loss. He said no deal and walked away. All AFTER i signed THEIR offer sheet. Unethical and unprofessional. Don’t waste ... Read More

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DealerRater - Dec 1, 2024

Negotiated a cash price in a 2024 Telluride. Signed their offer sheet and said I needed wire instructions so I could pay for the car. Salesperson came back and said that “I needed to do him a favor and finance the car because he did me a favor on the price”. I refused and he told me that he was “losing money on the deal” and I told him that he was a fool to sell a car at a loss. He said no deal and walked away. All AFTER i signed THEIR offer sheet. Unethical and unprofessional. Don’t waste you time.

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I had a great experience with Towbin Kia. Brooklyn was very helpful over the phone assisting me with inventory and answering all of my questions. Looking forward to stopping in soon.

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I reached out online about a car. Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wanted to know if the car has one specific feature. I even took a stock photo of the feature and and sent it to her. I asked her to get back to me if she could find out any information, that was a week ago and I have not heard anything back. I went to the dealership and there was no one ... Read More

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DealerRater - Jul 16, 2024

I reached out online about a car. Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wanted to know if the car has one specific feature. I even took a stock photo of the feature and and sent it to her. I asked her to get back to me if she could find out any information, that was a week ago and I have not heard anything back. I went to the dealership and there was no one available to answer my question.

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Disappointing Experience at Towbin Kia - Communication Lapses and Unfulfilled Promises I am writing to express my deep disappointment with the communication issues and unfulfilled promises I encountered following my recent car purchase at Towbin Kia. While initially excited about the car itself, the lack of follow-up, unclear information, and misleading sales tactics have significantly soured the experience. Registration Delays and Unresponsive Staff: Since purchasing my car, I've made multiple attempts to obtain my vehicle registration. This includes two visits, over five calls, and three voicemails left for the cashier. However, I haven't received a single call back, ... Read More

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DealerRater - Jul 2, 2024

Disappointing Experience at Towbin Kia - Communication Lapses and Unfulfilled Promises I am writing to express my deep disappointment with the communication issues and unfulfilled promises I encountered following my recent car purchase at Towbin Kia. While initially excited about the car itself, the lack of follow-up, unclear information, and misleading sales tactics have significantly soured the experience. Registration Delays and Unresponsive Staff: Since purchasing my car, I've made multiple attempts to obtain my vehicle registration. This includes two visits, over five calls, and three voicemails left for the cashier. However, I haven't received a single call back, causing me to miss my DMV appointment. The receptionist's practice of screening callers based on caller ID and failing to inquire about the reason for a callback is not only frustrating but also a missed opportunity to address customer concerns. Further attempts to reach the cashier through service personnel proved unsuccessful as well. Everyone operates as an island with no idea how to interact with other departments. I asked for an email or for someone to walk to the cashiers desk with a post it note and that did not yield any results. Miscommunication During Financing: Prior to finalizing the financing, I repeatedly discussed the total out-the-door cost with my salesperson, specifically confirming the inclusion of gap insurance. Unfortunately, during the financing stage, it became clear that the final price did not include gap insurance as previously agreed upon. Additionally, several unnecessary and unwanted items like decorative decals and interior protection packages were presented as mandatory and bundled into the financing as optional, significantly inflating the overall cost. If I had been given the vehicle I wanted in the color I was looking for I could have avoided over $4,000 in extras I did not want. Their response was we’ve already put it on the vehicle. We can’t take it off however I wanted a vehicle and a different color and was waiting to hear back about when it would be switched out. I don’t know why they told me to finalize my paperwork knowing we didn’t have the right car. Unfulfilled Promise Regarding Car Color: A key selling point for me was the salesman's assurance that I could switch to a different color once the arrival timeframe was confirmed. However, after two subsequent visits to the dealership with the same inquiry, I received no concrete answers. When I was finally contacted to discuss my experience, I was informed that the loan was already funded and the best option was to trade in the vehicle for the desired color at an additional cost. When I said, I was willing to do that, and the gentleman said he will look into it. I never got a call back. This contradicts the initial promise and feels highly deceptive, encouraging me to finalize the purchase with the understanding that the color could be changed later. Inconsistent Information and Unattentive Staff: These communication issues were further compounded by a lack of attentiveness from the staff during a separate visit to inquire about a car for my son. The staff seemed uninterested in providing genuine assistance, only focusing on directing me to hand over my cell phone so that one of their employees could complete a customer satisfaction survey that would not accurately reflect my negative experience. Additionally, there was confusion surrounding service inclusions. Both my salesman and a staff member at the front desk made conflicting statements about included services like the first service oil change and a complimentary gas tank. Upon further research, I discovered the gas offer was contingent upon completing the survey, which I did receive and the promise my first service would be taken care of was not documented in the final paperwork. This discrepancy raises concerns and was promised by the salesman.

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Kept calling and sending emails after the sale from different employees wanting me to come in and this is AFTER the sale now the service department is calling and sending emails and even went as far as Scheduling me for a service appointment for this coming September for a 7500 mile service I just barely have 300 miles on my car and won't be needing service anytime soon. The calls and Emails are extremely annoying. If I need service I will call You. Sydney in sales was awesome otherwise..

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I highly DO NOT RECOMMEND please save yourself the time and rth headache , the sales staff failed to get their part of the job done with paperwork , payment , information ect . Had to come in 3 times because they failed to get what they needed due to how fast they were trying to push a sale on a car . Then threatened to reverse the sales transaction. This was the most ridiculous, stressful experience I have ever had . Never again will I buy another car from kia .

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Bait and switch. Was offered a "new" kia that had 5k miles on it..... read every line of the contract, then read it few more times. If it doesn't make sense just walk out.... if you stay they won't stop until you're screwed up. Shameles!

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My wife and I had a great experience at Tobin Kia. Purchasing a new vehicle hasn't been a good experience for us, even though we do our homework. There is always something that leaves a little bad taste when we are done. That changed on 12/21/23. The sales consultant we dealt with, Mr. David Alfaro, listened to us, understood what we were looking for, and showed great concern for our needs. Even though they ran out of the 2023 Kia Sportage Hybrids EX, he kept checking for us, and when a 2024 vehicle became available he contacted us immediately. However, because they ... Read More

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Google - Dec 22, 2023

My wife and I had a great experience at Tobin Kia. Purchasing a new vehicle hasn't been a good experience for us, even though we do our homework. There is always something that leaves a little bad taste when we are done. That changed on 12/21/23. The sales consultant we dealt with, Mr. David Alfaro, listened to us, understood what we were looking for, and showed great concern for our needs. Even though they ran out of the 2023 Kia Sportage Hybrids EX, he kept checking for us, and when a 2024 vehicle became available he contacted us immediately. However, because they ran out of vehicles during the Black Friday special event, we thought we would lose out on the incentives during that sale event. However, unknown to us David kept in communication with his management team. This turned out for our benefit, as they extended the incentives from special sales events to us, and for that, we thank the Towbin Kia management team. David was never pushy. He was more concerned about us getting the best deal possible. He was honest and never said something that he didn't have approval from his management team. Like most families, we have purchased vehicles several times. To our surprise, this was the best experience ever... Thanks, David. Your customer skills send a strong message that the customer comes first. You won our business and, more importantly, our friendship. Sincerely, Tony & Sharon

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Loved the whole team! Highly recommend, and truly are available and ready to help you

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I like it here (:

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Thank you Joshua Masters, you were incredible and very helpful. We love our car and the deals that came with it. 1 2 3 GO JOSH !!!!!!!!

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Joshua Masters was AMAZING and very HELPFUL to me and my family! Great customer service: THANK YOU JOSH 🙂

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Joshua Masters’s was an excellent car dealer, it was easy as one, two, three to buy a car. We love our new car. GO JOSHUA!!! Please ask for him he was like a miracle to the family 😇🥹🤙

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Nice and helpful.

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Shout out to Joseph and the entire service team! Thank you for taking such good care for my Kia Niro.

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The work on my vehicle was done quickly and was done right. The employee I had contact with were professional and friendly.

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Great customer service! Very friendly team! Aaliyah and Roberto were nice and helpful.

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Every one was super helpful shout out to Josh garabedian and “juice” for getting me all set for the holidays 🎆🎇

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Today my fiance and I purchased a kia sportage at Towbin KIA. It was an amazing experience all the way through, from sales to finance to the customer service manager. My fiance and I are looking forward to the personalized survey for each individual we worked with. Everyone was so easy to work with and did not pressure our decisions (which would have made us walk right on out). Thank you to the entire team at Towbin KIA.

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Ed and Peter in Service were 5 stars! After an awful experience at the other Kia dealership closer to Summerlin, I was pleasantly surprised with the responsiveness and level of service provided. I will gladly drive across town to see Towbin Kia again!

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John Garabedian is probably the best and most humble salesman I have ever encountered. Fearing having to purchase a vehicle and deal with the struggle of shady and high pressure sales person, he took that all and threw it out the window. He took my situation, assessed it and collectively we worked together to get me in a car. The whole group there was friendly and nice and really made car buying enjoyable.

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Customer service was very bad so called management decided to have a meeting in middle of the day while customers were waiting to sign paperwork and leave in a new car but meeting was more important than a happy customer!!!!!!!!

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Tried to mark up a $20K car $8K. Nice try.

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I was helped choosing a car that I was looking for

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Love the customer service and my car running great!

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They are knowledgeable and courteous. Over the years, we have built a relationship based on trust.

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Marcos and Roberto helped me out to find my perfect car under the perfect price! After losing my previous car in an accident I was looking for a safe and reliable car and they helped me find it. They were nice and attentive to my questions and concerns! Gracias!

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Always kind and talks straight with me when I bought my car and service team for routine maintenance.

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I can’t put into words how amazing everyone at Kia was to my wife and me. John G. Sold my mom her car about a year ago at another dealership and he was so amazing to her that when my wife and I decided the other night that it was time to buy a car, John was the first one that I reached out to. I wasn’t even considering buying a Kia. But I fully trust John and his advice. My wife and I went to the dealership to test drive the car and fell in love with ... Read More

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Google - Dec 11, 2023

I can’t put into words how amazing everyone at Kia was to my wife and me. John G. Sold my mom her car about a year ago at another dealership and he was so amazing to her that when my wife and I decided the other night that it was time to buy a car, John was the first one that I reached out to. I wasn’t even considering buying a Kia. But I fully trust John and his advice. My wife and I went to the dealership to test drive the car and fell in love with it. John took care of everything with my trade in. Had all of the numbers prepared when we got there. John, the manager that was there that night, and our finance guy James all stayed late to make sure we were taken care of. It was the most hassle free experience I’ve ever had. Thank you again!!

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Went with no appt on Sat morning to have a brake light replaced. It ended up needing a replacement part. It was completed in less than an hour & the gentleman that helped me gave me a coupon that saved me over $40. I really appreciate how well I am always treated there. THANKS Guys😁

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Professional and reliable

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Salesman Ronaldo and finance guru Warren got us happily on the road in our gorgeous '24 Telluride with their professionalism and good humor. Finally, a great car buying experience. If you're thinking of buying a Kia, don't waste your time in Vegas just go out to Henderson. Thank you Towbin Kia! 😊

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Better than the usual service I get.

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Joseph is great! The service was awesome. I'm very happy with my experience there...

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(Translated by Google) Excellent attention provided by the sales staff, with extensive explanation regarding the characteristics of the vehicles and ease of the purchase formalization process. (Original) Excelente atención proporcionada por el personal de ventas , con amplia explicación respecto a las características de los vehículos y facilidad para el proceso de formalizacion de la compra.

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I had the pleasure of working with Angelica and her manager Joshua Masters. Loved how welcoming they were. Gave us the best deals & despite how late it was. We honestly didn’t expect to get a deal but Joshua & Angelica helped us tremendously. Customer Service expectations was meet 100%.

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Saw a Cadillac on CarGurus on 12/08 and fell in love ! Hannah contacted me and set up the financing deal immediately after confirming the vehicle I wanted and approved me and my mom. Went on down 12/09 and Hannah and Sina helped me and my mom a BUNCH, at 4pm and test drove the car, signed the paperwork all by 7pm ! Great customer service ! They provided complimentary fruit and checked in on us often and even sat and made conversation our whole stay. 5 stars awesome team, clean dealership, great used and new cars and excellent customer service ! Looking forward to getting another ... Read More

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Google - Dec 10, 2023

Saw a Cadillac on CarGurus on 12/08 and fell in love ! Hannah contacted me and set up the financing deal immediately after confirming the vehicle I wanted and approved me and my mom. Went on down 12/09 and Hannah and Sina helped me and my mom a BUNCH, at 4pm and test drove the car, signed the paperwork all by 7pm ! Great customer service ! They provided complimentary fruit and checked in on us often and even sat and made conversation our whole stay. 5 stars awesome team, clean dealership, great used and new cars and excellent customer service ! Looking forward to getting another car from here in the future

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Every excellent customer service that Joseph gives us he's an excellent person. I was happy with the service

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Service is always great. Sales staff is a bunch of liars. Sell you a package deal then when you go to use it, magically it isn’t there.

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Great experience! Carlos was exceptional. Made my experience stress free and enjoyable.

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I was looking for an SUV and was able to buy one same day with the amazing help from Marco Torres. He really listened and tried working with me to get an offer I couldn’t refuse, Towbin Kia is incredibly lucky to have a salesman like Marco

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Best service in town. Ed is the best, and the main reason I bought my Telluride because I can trust them!

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Disappointing experience. I was waiting on a 2023 Kia Sportage hybrid SX-prestige and was told that my car was on its way and then was told that it had been damaged at the port and could not be sold. I was informed that they would expedite an order for another Sportage hybrid and was later told that car was damaged as well, but that the next SX-prestige would definitely go to me... Seeing as I am out of state, I have no doubt they sold my car to the highest bidder on the lot. If you sense shady business is taking ... Read More

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Google - Dec 8, 2023

Disappointing experience. I was waiting on a 2023 Kia Sportage hybrid SX-prestige and was told that my car was on its way and then was told that it had been damaged at the port and could not be sold. I was informed that they would expedite an order for another Sportage hybrid and was later told that car was damaged as well, but that the next SX-prestige would definitely go to me... Seeing as I am out of state, I have no doubt they sold my car to the highest bidder on the lot. If you sense shady business is taking place, it likely is.

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beware! I am so heart broken. I saw ads on Facebook for Towbin Kia, and I applied to get their “voucher”. I went in on Saturday at 6pm for the list of Incentives they sent me, which included 0 down and other things for first time buyer. When I got there and walked in I told them of the voucher and the incentives I was told and that’s why I was there because I need a new car since my old car recently broke down. They didn’t seemed to be thrilled or like they even wanted to hear about ... Read More

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Google - Dec 5, 2023

beware! I am so heart broken. I saw ads on Facebook for Towbin Kia, and I applied to get their “voucher”. I went in on Saturday at 6pm for the list of Incentives they sent me, which included 0 down and other things for first time buyer. When I got there and walked in I told them of the voucher and the incentives I was told and that’s why I was there because I need a new car since my old car recently broke down. They didn’t seemed to be thrilled or like they even wanted to hear about my incentives that I was informed about. So I went along with what they needed, They did their thing and came back with this horrible deal, of $4000 down on a used 2016. When the incentive that there Online person told me was $0 down on a brand new Kia Forte. My aunt was with me and she told me, “No that is not the deal” and I politely declined that offer and we walked away. We went and sat in her car to collect ourselves and make a few phone calls. Kia sales men which included the Roberto C and the sales manager came to her car to talk to us 5 times, to tell me they got a “miracle deal”. They come back after the 5th time to tell me that they got me a brand new Kia, and that they were going to go get it. Sales guy Roberto C. Comes back with this beautiful white Kia, tells me it’s mine let’s see if I like it and take it for a drive. I of coursed liked it, and felt so proud of myself, they had me sign the papers and “made it look pretty” like it was for sure a done deal, but I should have known that the minute they did not put the 30 day dmv plate and put the dealership Loan plate that it was to good to be true. I was told come back on Monday after work and we will finish everything. Well now its Monday, and I called 2 times, spoke to 3 people was on hold for about 20 mins all together, 2 of the 3 people on the phone were extremely rude, I even used their online chat and that person disconnected on me and refused to give me any info or assistance. Finally I get ahold of my sales guy because I found his number and he told me “they are just waiting on me, that everything is ready.” I get off work I go to the dealership, and it goes downhill from there. Not only is the car they lead me to believe and think was mine not true, but they changed up the whole thing. Not only did they take away the car they said was mine but wanted to put me in another car, that was not as nice. For MORE MONEY! I asked for a refund on my down payment, which I was told he can refund it back to my card immediately was a lie. Now I can not go to another dealership to attempt to get another car until my money comes back, but I am also now stuck with out a car. No money, no car. Doing just great! Not only are they insensitive and greedy but most of everything they say is a lie and just a sales tactic which I should have seen right through it. -Update- 12/4 they were able to now miraculously able to get me the car. I went in and Liz was there waiting for me. And SHE went over and beyond for me. As of today12/7/23, my sales person Roberto reached out to me to update my review, “because they did everything they could.” Even tho Liz told me it was no worries if I didn’t. If I could rate one person with 5 stars I would rate Liz with 5 stars. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Overall experience, going there 3 times, the up and down roller coaster, the embarrassment , the emotional back and forth, then to have the Sales Manager Remy shrugged his shoulders after he made me cry, was not fair to me as a customer and that moment is forever embedded in my memory with the feeling that came with it. Then now today being told to update my review. I unfortunately cannot change my 1 star review because of how I was treated in an overall experience with the company. Liz is great tho and I truly appreciate everything she has done for me .

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Poor service when it is time for repair. On top of their high jack price labor and parts. They are only good in matketing, selling cars.

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Absolutely terrible. I bought a used car from here and was only able to drive it for a week. I bought it in August and to this day it’s still sitting in the shop

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👎🏾👎🏾👎🏾

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EDIT: >>> Negative five stars! Their response to this review is bull. I called and no answer. Left a message and no callback. Apparently they are pretending to care, but they don't. Stay away! <<< Terrible experience. We paid for our car upfront and then waited for days without the salesman reaching out as he had promised. I do not believe what I was told on the phone regarding the delays. In my opinion, they lie AFTER the sale is made! One time when I called, I could hear another salesman bad-mouthing me in the ... Read More

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Google - Nov 17, 2023

EDIT: >>> Negative five stars! Their response to this review is bull. I called and no answer. Left a message and no callback. Apparently they are pretending to care, but they don't. Stay away! <<< Terrible experience. We paid for our car upfront and then waited for days without the salesman reaching out as he had promised. I do not believe what I was told on the phone regarding the delays. In my opinion, they lie AFTER the sale is made! One time when I called, I could hear another salesman bad-mouthing me in the background. That's a new low for used car salesmen, who already have a bad reputation. This is a car purchased by a 17-year-old kid with his own, hard-earned money, and they made him wait for days to get the car and then handed over a filthy car that he needed to pay to have cleaned. We never got as much as a thank you from the salesman, who did next to nothing other than pick me up so I could finally get the car. The worst car-buying experience I have had in my decades of buying cars. Stay away from Towbin.

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NEVER buy a vehicle here. It’s been nothing but issues with this dealership. We paid for the package for unlimited oil changes for up to 30,000 miles, and they have not once in four and a half months been able to change our oil. We also mentioned that other hood wouldn’t open, and the transmission sounded rough. We were told it’d be fixed before we picked the car up, and over four months later, the hood doesn’t release, we have NO VEHICLE BECAUSE THEY SOLD US ONE WITH A BAD TRANSMISSION. The car literally almost came to ... Read More

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Google - Nov 17, 2023

NEVER buy a vehicle here. It’s been nothing but issues with this dealership. We paid for the package for unlimited oil changes for up to 30,000 miles, and they have not once in four and a half months been able to change our oil. We also mentioned that other hood wouldn’t open, and the transmission sounded rough. We were told it’d be fixed before we picked the car up, and over four months later, the hood doesn’t release, we have NO VEHICLE BECAUSE THEY SOLD US ONE WITH A BAD TRANSMISSION. The car literally almost came to a stop in front of oncoming traffic, due to the transmission going out. We had to get it towed to Towbin, and waited a week for them to tell us they wanted $7,400 to fix a problem that they promised would be fixed before we got the car and it could’ve killed us. Not only that but they will ignore your texts and calls while your car is sitting in their lot waiting to be looked at. Never buy a car from here. I work in the industry on on the strip and I will be making sure to tell everyone I know to never come here.

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Extremely dissatisfied with the overall service. My Kia Niro had shut done on us while driving flashing a check HEV engine light on the dash before shutting off instantaneously. Having gotten a tow to the shop, they insured I would be given a loaner vehicle but that all wouldnt be looked at until a few days out, and that I couldn’t be given a loaner vehicle until my car was givin and diagnostic test…I’m sure they thought throwing in a complementary wash would help weigh out all the inconveniences… I brought the vehicle in Saturday morning and ... Read More

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Google - Nov 12, 2023

Extremely dissatisfied with the overall service. My Kia Niro had shut done on us while driving flashing a check HEV engine light on the dash before shutting off instantaneously. Having gotten a tow to the shop, they insured I would be given a loaner vehicle but that all wouldnt be looked at until a few days out, and that I couldn’t be given a loaner vehicle until my car was givin and diagnostic test…I’m sure they thought throwing in a complementary wash would help weigh out all the inconveniences… I brought the vehicle in Saturday morning and was then called Wednesday and told they were waiting on the part they had ordered. (Low voltage battery)By Thursday they expressed they had a loaner car ready for pick up that morning. We returned our rental car to enterprise, which Kia claims they won’t reimburse, then made our way over to the dealership. We return Saturday morning to pick up our vehicle. I have never seen a faster cash for keys exchange in my life! No one came out to explain what was wrong / fixed on our vehicle! To top it off the engine was not sounding the same . My husband went to get one of thier service men to explained a few things that put my husbands mind at ease , for the moment, that is until we hit the highway and the same check engine light comes back on! The engine started rocking and made all kids of noises. My son and I were in the vehicle and were absolutely terrified knowing the vehicle could shut down on us at any point in time! This vehicle is unsafe and unreliable, even the mechanic doesn’t know what’s wrong with it, and they are the ones who sold me this car just 8 months ago! I’m demanding that I can trade this in for something that is safe for my family, I refuse to wait for the engine to blow up and catch fire for them to honors that this car has a manufacturing problems .

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Not happy not satisfied too far to drive to spend too much time waiting.seriously considering taking my business to Kingman kia dealership,as on previous service.

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I went into Towbin Kia in Henderson to look for a new car. There were 10+ salesmen standing around chatting. No one greeted me or gave a second look. I finally went up to the counter to inquire. I waited for several minutes and a salesman from the back came up. They didn’t have exactly what I wanted in stock so I asked if I could look at the interior of a similar car. The salesman went to the door with me and pointed out where the car was on the lot and told me it should be open. I ... Read More

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Google - Nov 3, 2023

I went into Towbin Kia in Henderson to look for a new car. There were 10+ salesmen standing around chatting. No one greeted me or gave a second look. I finally went up to the counter to inquire. I waited for several minutes and a salesman from the back came up. They didn’t have exactly what I wanted in stock so I asked if I could look at the interior of a similar car. The salesman went to the door with me and pointed out where the car was on the lot and told me it should be open. I walked unaccompanied through the lot only to find the car locked. When I got back to the building that salesman was nowhere to be found. I guess I won’t be getting a new car at Towbin Kia if that is how they treat prospective customers. Very disappointed in the customer service at this dealership.

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Don't give your keys for a trade in appraisal. They held us hostage while we asked for the keys 7 times since we had to leave to pick up our 2 year old son. "Oh yes we understand, hey let's talk numbers..." We later learned that Towbin couldn't have taken our vehicle anyway - it's a MINI lease that can only be bought by MINI. It was a charade and dishonest at best. They're not respectful to your time or asks. Turned a $50K MSRP vehicle into a $65K quote, presumably to make us balk ... Read More

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Google - Nov 3, 2023

Don't give your keys for a trade in appraisal. They held us hostage while we asked for the keys 7 times since we had to leave to pick up our 2 year old son. "Oh yes we understand, hey let's talk numbers..." We later learned that Towbin couldn't have taken our vehicle anyway - it's a MINI lease that can only be bought by MINI. It was a charade and dishonest at best. They're not respectful to your time or asks. Turned a $50K MSRP vehicle into a $65K quote, presumably to make us balk and consider a different car since that is what they were pushing. They must have had a major quota for the hybrids. Also, they won't let you take the quote sheet they give you. Hmm. Snap a photo for your records. Take a look at the markup on this one.

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No trust, no loyalty. I felt there was missing information from the beginning. I was looking for a new car, the Seltos 2023 AWD, with a budget of $27k and intended to trade in my HONDA CRV 2016, seeking a match for my needs, specifically a brand new one with zero mileage. When I visited the dealership yesterday, the salesperson informed me it was out of stock, even though I could see 5 in stock online. I still proceeded with the purchase, trusting the salesperson, although I tend to pay close attention to details. However, I later learned that the car they offered ... Read More

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Google - Nov 2, 2023

No trust, no loyalty. I felt there was missing information from the beginning. I was looking for a new car, the Seltos 2023 AWD, with a budget of $27k and intended to trade in my HONDA CRV 2016, seeking a match for my needs, specifically a brand new one with zero mileage. When I visited the dealership yesterday, the salesperson informed me it was out of stock, even though I could see 5 in stock online. I still proceeded with the purchase, trusting the salesperson, although I tend to pay close attention to details. However, I later learned that the car they offered was a brand new 2024 model, and the trade-in value didn’t align with my expectations. I tried to maintain my composure, but I was taken aback. After running a hard credit inquiry, someone from the accounting or finance department informed me that I had to pay around $540 more due to an additional warranty for electric components, in addition to the engine and transmission warranties. This was far from my target budget, and I decided to cancel the deal. The salesperson attempted to salvage the deal and assured me that the monthly payment would remain at $470. At that point, I asked if the car was a 2023 or 2024 model, and to my shock, it was a 2024. I inquired about Kia Sportage with a lower price and the possibility of finding a deal on something larger, like a CRV, but the salesperson mentioned differences in taxes that I didn’t quite understand. I want to emphasize that I don’t intend to punish or annoy any staff; rather, my frustration stems from a lack of transparency throughout the process. It was challenging to read between the lines, and I worry about potential issues during maintenance in the future. I understand the pressure sales staff face to meet their targets, but clear communication is vital. Confuse from different numbers Up and down I hoped to got something but literally I'm exhausted from the back-and-forth in this conversation Just losing time for nothing. Thank you

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Hated my experience at Towbin Kia in Henderson. Two new salesmen so green they didn’t know a thing about the Kia Carnival. Didn’t even try to sell me on the features I was really looking for and would have been in the upgraded EX version. They didn’t seem to even know the features were available if they just up sold me on the EX. Now I’m disappointed when I got home with my new car missing things I wanted and actually could have gotten! Should have done my own homework better because the salesmen didn’t ... Read More

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Google - Nov 1, 2023

Hated my experience at Towbin Kia in Henderson. Two new salesmen so green they didn’t know a thing about the Kia Carnival. Didn’t even try to sell me on the features I was really looking for and would have been in the upgraded EX version. They didn’t seem to even know the features were available if they just up sold me on the EX. Now I’m disappointed when I got home with my new car missing things I wanted and actually could have gotten! Should have done my own homework better because the salesmen didn’t know what they were talking about! Also we’re too young to explain pricing info. They didn’t have a clue! Then it took 6 hours after all the annoyance. Six hours is too long to buy a car !

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Car brought in for charging issue with EV battery. Waited 3 hours for car to be serviced and when I went to charge 3 days later the problem had not been fixed. Now I need to go through another appointment and wait.

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Unfortunately my experience with Towbin Kia has been awful. I purchased a car in January as a Certified Pre-Owned vehicle. We purchased at ~49,000 miles. At the time of purchase there was some rattling that we had asked to be fixed before we took the car. We were told multiple times that nothing was wrong, we brought the car back in. In hindsight I wish I had put a stipulation in my contract that it had to be fixed before we would take it off the lot. The sales people really wanted to make a sale and because we were strapped ... Read More

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Google - Oct 23, 2023

Unfortunately my experience with Towbin Kia has been awful. I purchased a car in January as a Certified Pre-Owned vehicle. We purchased at ~49,000 miles. At the time of purchase there was some rattling that we had asked to be fixed before we took the car. We were told multiple times that nothing was wrong, we brought the car back in. In hindsight I wish I had put a stipulation in my contract that it had to be fixed before we would take it off the lot. The sales people really wanted to make a sale and because we were strapped in needing a new car before our 3rd baby came we bought this car. Fast forward over the next few months. We had contacted Towbin Kia about the rattling noise that had never gone away, and after multiple times with no response my husband brought the car in and said you need to fix it and change the oil and just left it there(May 2023). We picked it up a day or so later informed the rattling noise was not able to be fixed because they couldn't replicate it. Fast forward to September of this year, our engine completely failed at ~55,000 miles.Since purchasing our car we had the oil changed twice. The engine had built up so much sludge that the engine failed. Something that should have been caught in the Kia's CPO inspection which states "they check oil drip pan". Come to find out our car was never CPO, Kia still doesn't have that record, our warranty we bought from Towbin Kia would not pay for the engine to be fixed because sludge is an exclusion. We were sold a faulty car, whether or not Towbin Kia knew about it, I don't know. I would call Towbin Kia ask to speak to the manager Chance and he would be "out", my husband and I would call and try to talk to someone daily or get someone to give us a call back. Nothing. I was brushed off and told "I will make sure they call you back" by staff. I only ever got a call back when I called one of the finance people's personal cell phone and left a message. My case got transferred to a new person and when I called him, Peter, he had no idea who I was or what he was to help me with. They did not act honestly and were not forthcoming to admit they had made a mistake. The only saving grace is "eventually" (after 3 weeks) and a lot of me getting on their case, they decided they would pay for the new engine because it "should" be covered under warranty and as they state it is still a CPO car... Well according to the main KIA number it isn't. They only paid for the engine because I have grounds to sue. It has been an awful experience and I don't think these people have the customer's interest in mind, they are wanting to make deals fast and be done with you. Because I have 3 children in car seats I had to purchase 2 new carseats to fit into our other car so they were narrow enough. We couldn't even get a rental car covered because the warranty denied the claim up front. I am now ~$434.00 in the hole for those expenses, which were promised that Towbin Kia would reimburse. When I finally got Peter (service manager) and Chance (general manager) on the phone he said he would reimburse me for the car seats and another expense out of our own pocket. That was on October 4th. I have emailed invoice twice like they asked, I have had no luck with emails, phone calls, or messages and still we have not been reimbursed. Chance, I am waiting, I have it in recording you would reimburse me. I am very disappointed in this business, with their ethics and how they handled my situation. I have not and will not recommend anyone to buy from this place. I attached the pictures of our sludged up engine that we were supposedly to have caused with only putting ~6,000 miles on the car, there is no way we caused that much damage to a car in so little time especially if we changed the oil twice. The damage was done because prior owner did not take care of car and Towbin Kia sold me a car I thought was CPO and wasn't. Buyer beware.

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Made to wait long and 1 1/2 wait for an oil change turned to 4 hours th that’s ridiculous. I can do an oil change in under 20 minutes on my own but just because a warranty I have to suffer and sacrifice and let’s talk about the price. Oh my goodness what are you charging for Noyle change on a Lamborghini or a Rolls-Royce over $100 that’s ridiculous.

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Horrible experience with this Salesman that wouldn't give us his name

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Wrong number

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Everyone in the front was awesome but I have to say that the turn around for an appointment for oil change took them a little over 4 hours. Would have been ok With the time if I was home but I was inside waiting for my car.

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Overall purchasing the car was a veryy long and drawn-out process. I bought my Kia Nero on 9/30/23, went in at 4 p.m., and eventually left with my new car at 8:15 p.m. My car was still dirty inside even though I was told they were detailing it while I waited, the charge was only given to me at 50%. I was told it was a hectic day, but 4 hours??? It was rough, to say the least, and didn't enjoy what should have been a fun process of getting a new car. After driving the car for over a week it ... Read More

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Google - Oct 11, 2023

Overall purchasing the car was a veryy long and drawn-out process. I bought my Kia Nero on 9/30/23, went in at 4 p.m., and eventually left with my new car at 8:15 p.m. My car was still dirty inside even though I was told they were detailing it while I waited, the charge was only given to me at 50%. I was told it was a hectic day, but 4 hours??? It was rough, to say the least, and didn't enjoy what should have been a fun process of getting a new car. After driving the car for over a week it is great and glad I got it but overall my experience at the dealership was less than stellar.

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Drove from northern utah to towbin kia because they had a great deal on a 2018 ford f150 drove down sales men knew i was coming. I arrived saw the truck then it drove off was told it was getting a fill up great. Came back after 30-45 minutes did a walk around crawled around under the truck and everything looked and sounded great couple cosmetic things nothing to worry about took it for a test drive came back bought the truck park it at the hotel started it the next morning notice a weird sound from the engine drove home ... Read More

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Google - Oct 11, 2023

Drove from northern utah to towbin kia because they had a great deal on a 2018 ford f150 drove down sales men knew i was coming. I arrived saw the truck then it drove off was told it was getting a fill up great. Came back after 30-45 minutes did a walk around crawled around under the truck and everything looked and sounded great couple cosmetic things nothing to worry about took it for a test drive came back bought the truck park it at the hotel started it the next morning notice a weird sound from the engine drove home got a diagnosis from my local Ford mechanic the brake rotors were warped and pads needed replaced, rear shocks were shot, time chain tensioners and VCTs were bad. They warmed the truck up and when warm it made no sound left a review was told to call and speak with the manager to make things right weeks of trying and leaving messages never tryed getting ahold of me or answered me call. Disappointed to say the least.

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So this dealership tried giving us the run around on a 2024 kia soul. 1st they tried selling us a Kia Soul for 38,000 yes that is typed correctly. 2nd the finance guy said he got us a great deal on our warranty and service plan all he did was extend our payments a year seriously what a snake. 3rd we bought the car labor day weekend they promised to pay registration and when we gave them the reciet they said NO and it was all over there website that weekend terrible dealership. Sneaky sales and finance associates would not recommend.

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The car is good

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In summary: 1. The sales team, struggles to follow through on their commitments. e.g. they say they will send more information or a link, and nothing happens. 2. you ring them, asking about options. They highlight they have an option, and instead of offering to send link to that car, they are not doing anything. It seems Kia is having an issue looking after their customers. Adnan

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They have great selection of new cars and my sales person was a very nice and sweet woman but I wasn't told that the car comes without spare tire and sure enough on 3000 miles my tire was damaged and needed replacement. I paid lots of money for this brand new kia Nero, they said that they can't replace my tire for free, because I didn't by maintenance insurance, but is the new tires suppose to have a warranty!? Also I asked for registration compensation that many car dealership places offer and they didn't give it to ... Read More

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Google - Sep 13, 2023

They have great selection of new cars and my sales person was a very nice and sweet woman but I wasn't told that the car comes without spare tire and sure enough on 3000 miles my tire was damaged and needed replacement. I paid lots of money for this brand new kia Nero, they said that they can't replace my tire for free, because I didn't by maintenance insurance, but is the new tires suppose to have a warranty!? Also I asked for registration compensation that many car dealership places offer and they didn't give it to me,because I bought it a week earlier before they posted this offer. On top of all they charged me $3000 for desert package which is totally overcharge. Thei financing gave me pretty high interest even with my excellent credit score . What can I say...Greedy people. I hope nothing goes wrong with my car any time soon because I suspect they will charge me for things that should be on warranty.

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I do a lot of reviews and rarely negative ones but I thought I should write this as constructive criticism for the store. I purchased a vehicle out of state and specifically told them while working with financing to include my PO box for mailing address. I did not receive any paperwork regarding the purchase and was told to go to the DMV and that they would have the information. I visited the DMV and they told me to contact the dealership. I called and they could not find record of where the DRS info had been sent. I live ... Read More

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Google - Sep 11, 2023

I do a lot of reviews and rarely negative ones but I thought I should write this as constructive criticism for the store. I purchased a vehicle out of state and specifically told them while working with financing to include my PO box for mailing address. I did not receive any paperwork regarding the purchase and was told to go to the DMV and that they would have the information. I visited the DMV and they told me to contact the dealership. I called and they could not find record of where the DRS info had been sent. I live about 2 hours from the dealership and had to drive back to get the DRS re-issued as I was one day from expiration on the permit. I went through that hurdle then still no paperwork on the payment information. After some back and forth with different people I was given the bank information and was able to get the payment figured out. This has been a very big inconvenience during a very busy time in my life and to top it off during the deal they did not want to fix a broken fog lamp that I am now fixing myself. I am not sure who messed up the paperwork but these mistakes cause big headaches and they just shook it off meanwhile I had to fix the mistake.

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It was too hot outside! So salesman brought me inside and just wanted to know my credit score and down payment .. when I responded I havent even seen a car yet. He brought his manager over. Who was great. But when I asked about the mark up and how they can't be removed. He explained Toyota and Honda does it. So I went to Toyota and got a car with no Mark up. Poor salesmanship for sure

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