Customer Testimonials
I d not know if I can write at least twenty five words but I will try my best to be succinct and effectively communicate. That was supposed to be “do not know “. Nice people at towbin.
Had a good experience. The representative was nice and professional. Took the amount of time they quoted. I would use the dealer again in the future
Ed is the BEST! I actually followed him from the Nissan Dealer. He is very respectful and knows the business. So glad you have him.
Took care of a couple of recalls. Thought 8t was going to be over 3 hrs. They had it done in 45 min and they washed my car. Awesome customer service.
Friendly staff. Listens to the needs of the customer. Uses the best engagement techniques. The staff works as a team. I had just left a Honda dealership because of the attitude they showed! So glad I proceeded to Towbin KIA The two salesmen Warren and Paul and Desi sold me on their dealership. Paul stands out as a super as a young salesman. I have been a loyal Toyota customer but I know I will always consider Towbin KIA first unless they would ever lower their standard. One last comment, my Finance man from Texas added the frosting to the ...
Mike was helpful and patient with our questions. He went and brought us our new car from another place personally, because they didn't have the exact one in stock. Finance guy was quick and helpful. Dealership looked clean overall.
Great service.
Well organized dealership and service center. I was in and out quickly with an oil change and full report on my car’s parts and systems. Clean and useful waiting area also.
Very professional and nice. The amount of time was as told. Car was washed which was AWESOME 👌. Will not go anywhere else. Thank you for a good experience.
Lucky was amazing and very helpful. He was able to work with my husband and I and help us pick a perfect car for our family.
Very friendly and nice, they helped me out quickly and did not try to sell me thousands of dollars of random things for my car, I will DEFINITELY be going back.
The purchase of the car was a pleasure, very friendly and professional.
Great experience at this dealer, The salesperson was helpful and knowledgeable. The process of buying a car went smoothly which I really appreciated because it’s been many years since I’ve bought one!
Great experience. Aaron and Warren did an incredible job helping us out. Even though we didn’t get the exact vehicle we wanted. They both did their best to ensure that we were taken care of and happy.
Great service was faster of what they expected. The employees were very friendly and kind. Definitely would go back for any other service or maybe get a new car
Very professional, great value and appreciate getting me out of there on time!
Although it was a long day because the car we wanted was on a delivery truck after we arrived, we drove away in a beautiful car!
Always feel so comfortable taking my Kia Soul there everyone is so kind an professional , Ed In the service department is the best! Very informative an very helpful, my car is fairly new so I have just been having oil changes .In an out with in a hour.
Lucky was professional and I would highly recommend him to my friends in the future when looking for a car! Also Peter the service manager is the reason I purchased KIA ! He has been doing my service for almost a decade with my Mazda CX-5 that bought in 2012.
Quality product! Thank you for getting me set up with all of the features and on my way when picking the K5 up this morning.
Staff were friendly and helpful. Service Dept. was very busy. (i.e: Even though they were aware I was waiting for my car to be serviced, I was there for 5-1/2 hours. It would've been nice to have been offered a "loaner car."
Service department is great. Sales personal up front are very atentive and willing to please the buyer. This was my second time that I purchased a car from this dealership.
Staff is very knowledgeable and friendly fast always continue doing my business there I enjoy this dealership very much I would recommend this dealership to everyone
They did a great job on my brakes, and the price was better than I thought it would be. They got me in same day, but told me up front it wouldn’t be ready until the next day because it was a same day early morning drop off. It was ready the next day a little after 12pm, which was perfect.
Very nice, considerate and helpful 👌
People are friendly, helpful and a pretty good price on their cars
Very friendly staff and very professional. I was so pleased with Uriel, he went above and beyond to accommodate our needs and was extra helpful. He brought us home while we waited for financing and also to bring me my phone I had left behind. Great salesman!
Stress free car buying experience. Courteous, professional staff. Salesman Paul was exceptional. I recommend Towbin Kia if you are looking to buy a car.
From the moment we walked in the door till the moment our service was finished, it was a wonderful experience. Bobby Doyle was not only a professional in listening to exactly what we needed to be done with our vehicle. He was also cordial and completely accommodating. I have never experienced such personalized and respectful service at a dealership. When going over our service needed, he noticed that our catalytic converter had been recalled. He not only ordered us a new one, he also set up an appointment at our earliest convenience to have it replaced at no cost to ...
Ed was currious and professional. I know I can depend on him when needed. He repaired my tire and put everything back in place. Thank you!
I am very happy! Thank you Joe and Ed! I will not hesitate to bring my car back to them ever again!
We had an issue with our trunk latch and they worked us in and fixed it up very quickly. Saved our vacation!!!! Very thankful for their help!!!
I would have to say my experience with Mr. Lucky & James was phenomenal! Great customer service & support, my family needs are definitely meet. Looking forward to amazing relationship moving forward…..
great service. did not wait for too long. just right on time.service area is fast. a lot of amenities that is for free. recommended
The Best Dealer The Best very Professionals On Time. Everything was done in a timely manner Thank You For the Best Service We Appreciate it
Have purchased two KIA Souls from this dealership and have always had them serviced there. Major services included $5,000 front end damage repair and factory recall warranty engine replacement. Always exceptional communication and perfect repair results.
Ed the the service guys always take such good care of me and ensure my vehicle is safe. So thank you guys you rock! Thank you!!!
The salesman‘s name was Carlos. He was professional, sincere, and effective. I was just shopping that day and I’m sure he could feel that so he did bring in his manager. I felt they gave me a great deal and I’ve been very happy with the car.I’ve been back twice for service and the other associates are just as courteous so I’m very happy with the experience.
Brought my wife’s Kia Soul in for service due to problem with shift getting stuck after driving and stopping. They diagnosed the problem and was able to lactate a part locally and get us the car back the same day. Also took care of a few recalls
From the time of arrival to the purchase of my new car Barbara was incredible! She had the cars ready for test drives and once one was selected she made sure all was taken care of before leaving the lot in my new Niro!!
Joe and Ed are great. Run an efficient and trustworthy service center. Always able to get an appointment and they finish the service on time and for the right price.
Rameen our Saleman was extremely nice, patient, and open to hear anything. Very smooth experience, didn’t feel stressed or rushed at all. Nice job!
Peter and his awesome team members, Joe and Ed are amazing. I have had my Sorento serviced there for many years. Top notch professional team!
Peter Rodrigues was very helpful in fixing my AC which I'm grateful for since it's so hot here in Vegas. Great customer service by him and his crew. They were very helpful during drop off and pick up of my Kia.
Great customer service. Service advisor, Joseph Defalco very friendly and knowledgeable. Came in without appointment concerned about gas smell and to have oil change and was worked in. Work completed in a timely manner. Thanks.
The service was great but the wait area was 82 degrees inside and everybody waiting was visibly sweating. The AC turned on for a moment but not nearly enough for a comfortable waiting experience
Best customer service ever!!! Every single person you come into contact with is so nice!! You guys rock! Will buy more cars in future from here
The Service Department is top notch! Peter, the Service Department manager went above and beyond to assist me when I needed help. I had purchased a new 2022 Kia Carnival in April and I did not even get to drive it for a week before there was a recall for it for a faulty fuel rail. Peter had seen the frustration on my face and assured me he’ll get everything squared away. He put me in a rental van for however long it took to get my Carnival back and he even tracked down the faulty part (fuel rail) replacement. ...
Good experience overall wasn’t happy about paying over msrp for a car , guess there’s a first time for everything! Thought the amendment was excessive with 5k of mark up ! I wasn’t easy to work with because I felt I was overpaying, but Mike did a good job
Awesome service as always! Great customer service and techs are always avail to answer all my questions. Will continue to take my car for service
It was a pleasure to be assisted by Sales Consultant Jordyn Peterson. She greeted us upon our arrival and addressed all our queries in a very cordial, professional manner.
The agents at kia was really helpful in assisting us with our car. I love the atmosphere and the people were very polite and courteous
Awesome experience. Everyone was respectful, competent and most importantly, fair. Would highly recommend. Aaron was fantastic and made the experience amazing for all members of our family
The customer service was fantastic and the entire team was very helpful & patient while helping make the best automotive choice for me. 5 out of 5
I received just what I wanted in my new car. Yea, my first time purchasing new car, with all the bells and whistles thanks .WOW
Everyone was, helpful, knowledgeable, and all went smoothly with my check up. Staff was efficient, vehicle was serviced and washed and ready for pickup at the agreed time.
Towbin dealerships treat you amazing! Towbin Kia especially! They worked with us and were really patient with our needs. Very recommend buying form here! Parker is awesome!
Great service friendly staff. The work is always done good.. Good advice from Ed in the service dept . My husband and I have been getting our serviced at Townin Kia always like when Ed helps us out
Awesome service!! Let me just say that if your looking for a new car Towbin Kia is the place to go!!! Our sales guy Rameen was great! He was very personable and kind. He work fast and got us a great deal on TWO cars! Thank you Kia and thank you Rameen!! We love our new vehicles!!
I would not recommend this place, unless Warren was the one helping you.I had two different salesmen and Warren was the second one to help me, after my car came in and I was able to actually posses it. My initial experience with this place was that they took advantage of me (when I say they, I mean the financing people). They added stuff on and hid fees. Very pushy with add ons and packages.They tack on GPS, red light alert and poly steel which comes to $2000. They say this is required and comes on all their cars ...
My car was towed to Towbin Kia after I encountered a problem relating to the harmonic balancer. I was first at a Firestone because I thought I needed a new battery, but was told there was nothing wrong with my battery and that it was my harmonic balancer that needed replacing and that the repair could only be done at a dealership. I appreciated the wonderful service that I received from the moment I called Towbin Kia who started the paperwork as I did not know when my car would arrive. By the time my car did arrive which was ...
The service department was great upon arrival and departure the courtesy service was an additional benefit. Thank you to the entire staff for all that you do
Best service ever had it was very friendly you really help me out thank you guys I will buy another car from you guys just because a good service
Everytime I get my car checked it at this facility it's always a nice experience and they are always so nice and friendly and prompt
They fixed everything on the warranty . I didn’t think they would do it in one day but they did. It was good that they could take me home
The staff was nice and service was quick. They took me in for service even though I was late. Also, the service price was discounted.
What a great experience! It’s important that the actual dealership is clean and inviting-and it is! Our sales rep, Parker, is excellent, knowledgeable, and well informed. Everyone is helpful and patient ( for older folks, all the new gadgets and electronics can be intimidating) and eager to make an auto purchase enjoyable and stress free.
Great customer service and waiting area was comfortable. Ed provided exceptional customer service with explaining the service provided. I will definitely be a repeat customer!
First of all they was very friendly and helped me right away. They showed me the cars that they had on the lot. Courtious to me
Clean and professional. Always pleasant no matter how busy they are. Don't understand why all the new cars are outside building in the heat of the summer.
Clean and looks nice. However it took almost 4 hours to complete a lease conversion, too slow. Agent was helpful but too busy juggling her other customers at the same time resulting from double the time I have to sit patiently. Need to be more focused.
Jordyn was absolutely fantastic. She was patient with me. She took care of everything including delivering the vehicle. Thank You so very much Jordyn. I appreciate everything
My salesman Alex Quintero tailored my car purchase & payment exactly what I wanted. He exceeded my expectations & I will be a customer for my life!
Friendly people especially the finance guy I love the brand and highly recommend it to all my family and friends from the east coast to the west coast
I worked with Peter the supervisor and he was so awesome. Excellent customer service, I came in because my exhaust was pushing black smoke. I didn’t have an appt but due to seriousness of the concern Peter made the no not now option a no worries we will take care of you. He went above and beyond through out my entire experience. That’s Peter you rock!
Barbra was excellent
Helped me get exactly what I wanted for my wife. Always quick to respond to any questions. Made buy a car easy and painless! Would recommend to all my friends and family interested in Kia!
I was there because received a safety recall regarding my Kia Soul. The service representative said that there was a test that determined if the recall applied to my car. The test was made while I waited, which was a short amount of time. He came to tell me that the test showed my care was fine (otherwise the engine would have to be replaced.) I thanked him and left.
Ed and his associates are awesome. They were able to fit me in and get all of the issues I was having resolved. I finally have cold A/C again which is a must in this Vegas heat, especially when you have a young child.
In a word Joe was awesome in the service department. He exceeded my expectations at every turn! I was very pleased with service department in having a recall resolved.
Any issues I have had with my car they fix at this dealership until they get it right. Peter is the Service Department Manager and he seems to really take care of the dealerships’s customers.
Everyone was very friendly professional I felt confident that the work that they are doing on my car would be done right. I even got a coupon so it saves me money which made me very happy. Thank you very much
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