Customer Testimonials
As usual, the service I needed,tire alignment and oil change, was completed in a timely matter. Everyone was so kind and courteous. After discussing what was done with the service advisor, I paid and went happily to a car they had also been washed. I am very happy and satisfied with Tobin Kia’s service.
The service was outstanding I would never purchase a vehicle from any other dealership. Joe in financing amazing job thank you so much. I will be sending everyone I know to your dealership.
Good service in a timely manner
Excellent service, reasonable prices and a Can Do attitude! I can depend on the service to be provided in a fast and friendly manner! I am happy with my experiences every time!
I wasnt able to purchase a vehicle with this dealership, but I have to say that the service and information I received from Tee and Sidney while I was looking for a car was above and beyond my expectations. Thank you so much guys. I was an out of state buyer and they made sure they did everything they could to boost my confidence in an out of state purchase.
Wonderful experience! They had the exact vehicle I was looking for. Sales staff was so friendly and helpful. They truly made this experience painless and pleasant.
Kendale Walker responded within minutes of my online inquiry and stayed in constant contact until we drove our new car off the lot. Highly recommend.
They always take good care of me and my car. Always nice and remember me . Recommend to all my friends. They are the best. Thankyou
I came in this week for my Niro’s 7500 mile service, I had been dreading this because of the horrible experiences I’ve had in the past dealing with Toyota (back when I had my Prius). Even though the service center was completely slammed that day, your staff was professional and incredibly kind to me. They even kept me updated while I waited! I am so happy to be part of the Kia family and cannot wait to see you all again at my next service visit!
They were professional, and on time.
They are always wonderful everytime i drop off my vehicle for service. They help me if I have an appointment or If I just show up.
The people at kia were very helpful with giving me the best rate and payment on my 2021 kia forte gt , 10/10 would recomend going and getting a car from them
Very good service fast and informative. Stayed up to date and answer all questions and concerns needed. Even told me about my warranty and what was covered
They know me at Towbin Kia I expect the best service and customer interaction with the crew and I got it.
First of all Joe De Falco is amazing. Great energy, caring, very knowledgeable, super attentive, and just makes things so much easier to digest in terms of your vehicle. Tobin Kia services is flat out the best State of Nevada has to offer. Amazing service!
Everyone here is very friendly! Troy was my sales person and he answered all my questions. The service department is great! They are very professional and take precautions with your vehicle.
Great customer service and repair was complete quickly
I brought my 2014 Optima in for service and while I waited I decided to see what kind of deal I could get on a newer car. The salesman Sydney did such a good job putting together a deal on a nice new Forte that I couldn’t pass it up.
I work the grave yard shift and shortly after I arrived for my 10:45 am appointment. I was greeted with a smile the gentleman that helped me was the BEST customer service I have ever had. From the beginning to the end.
They provided great service when i needed my car fixed. They had my car fixed with in hrs of drop off. They were all smiles and everyone from what i could see enjoyed what they do. So thank you towbin kia. I will be back.
Oil change, first service after leased new car. Was welcomed by joe very nice and positive guy, got in and out pretty quick. Overall nice experience.
STAFF WAS FRIENDLY AND KNOWLEDGEABLE. I HAD A OIL CHANGE.ED WAS VERY FRIENDLY AND ASKED IF I WANTED A FREE WASH. I WAS DONE IN A VERY TIMELY MANNER. ED TOOK REALLY GOOD CARE OF ME. THANKS!!
Towbin Kia has an amazing service department run by two of the best in the business; Ed and Joe. These two are an asset to the Towbin Team!
The service rep always is courteous, efficient and professional. The waiting area is clean and was even offered bottled water while I was waiting for my car.
Peter and his team are the best. They are friendly. helpful and professional. They always provide me with the great service. Thank you Peter and his teammates. Good luck and hope to see you soon.
Ed was very kind and knowledgeable. He did what was needed and walked me through what was done. I would use them again. Thank you
Easy to set appointment. Took less time than was estimated. Great customer service. Simple in and out deal with a free car wash. very happy with my visit.
Don't think that by making an appointment that means that Towbin Kia will respect your time. I made an appointment for 7:15 for an oil change. It should have taken 20 to 30 minutes, however it took an hour and a half. The service manager claimed it normally takes 90 minutes to do an oil change. Maybe they need new service techs.
Ed is always great, i usually don’t take my vehicle to dealerships until I met Ed. He always gets me in and is always honest and fair.
Joe D is the best person at the dealership. Always, fast courteous, and explains everything that needs to be done. Awesome person to work with. All 5 stars just because of Joe D
The young man that did my car did an excellent job, they were very knowledgeable and deal with I was supposed to do when they got back to me in a timely fashion I am so thankful for the staff that you have a Towbin Kia
Excellent the place and its workers since you arrive you feel another energy unlike other dealers,Kendale Walker who attended me was very smart and treated us super, the guy in the finance office super professional,in theory all are very professionals. Thanks Kia.
My Sedona had an AEB warning light on for a couple years that prevented me from being able to use the cruise control, I called as soon as it appear and was told it would cost me over $1200 to fix, I knew it was something I didn't cause and had to be covered under the warranty. No one helped me until today, I want to thank Bobby for looking into it, my van will finally get repaired under Kia's warranty.
It was a little wait but didn’t mind. A very nice and clean waiting room. My agent let me know how my car was doing along.
The work was promised @90 minutes. I waited in the showroom for @150 minutes. I understand that “things come up”, causing delays. However, I should have been kept informed.about the delay(s). I felt rather Neglected. Ed (not originally my contact person) came to my rescue.
Ed is very friendly and great at his job I recommend them to anyone. Dylan is the one that works on my car and is very good at what he does the best mechanic I ever had work on any of my cars. So please keep them happy and employed thanks
Went to get first servicing and all handled very efficiently. Robert in Service Depth very nice and took care of all my concerns. Thanks guys!
I love going to Towbin Kia! They are all so friendly and I never feel pushy to get a service done! I can’t wait to go back!
The sales staff was EXCELLENT. Rameen was extremely knowledgeable and helpful, as was Aaron. The dealership was neat, clean, and somewhat well organized. The reason for being just 'somewhat organized' is that when I drove 80 miles over to see the Kia Soul, #783915, found out the photo on the internet was for a different more expensive model......and understand mistakes can be made. The real issue I have with the Western Dealerships, Towbin included (A West Coast Thing I guess), is all the ridiculous priced 'Dealer Options' added to the vehicles which I did not need, or want, and had to ...
Great service people and all seem like they care about their customers! Joe kept me up to date on how long my service would take and was right on time.
I just want to thank the entire service team at Towbin Kia. Joe, Ed, and Robert. You guys are outstanding in every way. Every since I started coming to Towbin Kia In 2018-2019 I was assigned to Joe Defalco. Now let me tell you, Joe is exceptional, he always went above and beyond, he made my service experiences top quality and his customer service skills are A1. He is an amazing service advisor and I appreciate him and the whole team more than words cna explain.
Joe Defalco is the best service advisor in existence. I’m pretty annoying when it comes to my car but Joe went above and beyond and gave me the most outstanding experience every time I went to the service department.
Great staff, made the whole process easy on getting a new car.
AS ALWAYS THE BEST AND WE WILL ALWAYS RETURN OK OK OK OK OK OK OK O K OK OK OK OK OK OK OK OK OK
Fast and polite
Extremely friendly, always letting you know what is happening with your car! Highly recommended them, not just service sales people as well asking how I am doing if I need anything
Joe is absolutely amazing! Always takes care of my car and makes sure everything is done right! He also makes sure to call me and let me know what's going on. I had to bring my car in over the weekend and Bobby took down my info was great and made sure to give my car to Joe when he came in on Monday. Always a great experience when I bring my car in for service.
Service personnel were very friendly and attentive- Joe Defalco was very helpful and was able to get me in right away without an appointment. Thanks you so much!
I always receive great customer service, knowledgeable information, credible and reliable car maintenance. Peter runs a great department with dependable car maintenance employees who go above and beyond.
We had a pleasant experience with Tobin Kia. Sidney was very helpful and patient bringing us several cars to look at and drive. We will recommend our friends and family.
I really don't know what to say. I brought my car to find out why it's losing oil so badly, but at the end of the test on my car in your service department they concluded there's nothing wrong with my car & there's no oil problem. What else can I say?
Very impressed with the efficiency and quick service at this Dealership. Service writer Joe Defalco was great. I will be returning here for all my service needs.
Amazing service! Barbra is hands down the best sales person I have ever worked with! She is A+++ amazing! Love her! Best experience buying a car I have ever had! Sid was very friendly and helpful with finding Barbra who I worked with over the phone before going on site. She was over the top in every aspect! Can’t thank her and Sid and everyone else enough!
Excellent customer service. Easy to apply for car loan. Friendly and easy to approach . Going extra mile on their service and ways to help you finding best APR rate
Great service, Great Employees
My salesperson Barbara Flowers is awesome love working with her. Thank you to all Towbin employees your are all very customer focused. Thanks to all of you for another great experience.
Peter is incredible. Helpful, friendly, and knowledgeable. He's the best. He solved my issue the first time and made sure it was right before he have me the car back
It was great taking my car in for a oil change. They were fast and considerate. The guy at the service desk outside is really great. I have no negative things to say about the experience.
The gentleman in the service department are wonderful! To work with.
Great service. They ordered my recall part and had it within a week. Didnt take long for them to get it fixed and change my oil. Thanks
Joe the service advisor was Great! Job well done sir! He worked well with my insurance and he kept me informed every step of the way.
I was very pleased with the dealership itself, and the friendly and welcoming atmosphere. Having owned many different makes of cars over the years and visited many different service departments I would rate Towbin Kia among the very best. Their Service Consultant Joe Defalco, in particular, provided outstanding service.
Ed was very helpful. He even put a windshield wiper on for me. The cashier ladies could have been nicer tho. Overall great service. Thanks.
Waiting area was clean and quiet. On two occasions my service writer let me know how much longer it would be till my car would be finised
Peter always takes good care of me. Those are enough words to describe what is done, I don’t need to use twenty five words
ED R. was great, the service he gave me was outstanding I don't know why I have to write twenty five words for this. 👍
Mr. Lucky is the best salesman ever he was patient he was kind he was understanding he had all the information that we needed at our fingertips he actually may purchasing a car from Towbin Kia a great experience. Also Miss Barbara, and DezyWe’re very knowledgeable about the car we bought and helped us and made us feel welcome at home they’re the best ever. And that comes from Miss customer service herself Fredrica Truesdell
Towbin Kia is fantastic. They service your vehicle with a very friendly attitude. Ed is a true professional. I will buy my next vehicle from Towbin Kia.
Great experience all the way around. I think I am still in shock at how quickly Barb found what I needed. It was so easy and nothing pushy about it which made me want to get the car even more. Other sales associates greeted and kept a smile. The whole spot is dope! I love my car! Thanks for taking car of my family!!!
Very professional and personable staff. Service was completed on a timely basis. The staff kept me up to date on the progress of the service.
I always have a great experience here. They let me know how long it will take, they are friendly and courteous. Overall I am happy with Towbin Kia in henderson.
Excellent customer service and attentive to my needs. Although I did not get the offer I was looking for, this does not reflect on the service I received from Rameen (Sales Rep). I would definitely recommend Tobin to friends
Nice people as all car sales associates generally are. Clean facilities. Not too pressing with getting deals on but the thirst is definitely still there. Not that it's a bad thing. To make money you gotta sell. Ultimately a nice time and ending up with a great vehicle.
Barbara helped me thru the purchase process. It was a great experience! Barbara is a great sales person! She genuinely cares about the customer! I enjoy 2021 Kia Sedona with my family. Dezy was also very helpful during the process!
The service at Tobin KIA is always a good experience. The service advisors are very courteous and respectful and they care about your concerns. I would recommend friends to go to Tobin for service.
The staff was very knowledgeable. They did not put on the high-pressure sale. Our salesman answered all of our questions with great knowledge and professionalism. This is the second car we have purchased at this dealership and will keep coming back as time goes on.
I love the service team... super supportive and willing to look at anything to put the customers mind at ease. I have already referred 2 people.
Always fast, respectful and dependable. Joe fixed an issue that I didn’t think would happen. Best Kia dealership in town. Takes a little long to get an appointment. But worth it.
Ed Rocawich is the best. Makes me feel great bringing my car to him. Very professional and took car of all my needs. I had peace of mind bringing my car to him and was never worried.
I can't express how great the service team is! Joe Defalco, Peter the service manager have went above and beyond to address my needs.
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